Returns & Exchanges

Flat courier rate of S$4.50 for orders below S$75. Free delivery for orders above S$75.

Once your package is picked up by our courier, it typically takes 3–5 working days to reach you. This does not include our internal order processing time of 1–2 working days (excluding weekends and public holidays).

Delivery times may be extended during peak periods.

Self-collection is available at our flagship store, 87 Club Street. Please wait for our confirmation email before collecting.

Delivery timelines exclude peak periods.

Orders are processed within 1–2 working days (excluding weekends and public holidays) after payment verification.

Cafe Gyoen is not responsible for unattended delivery packages, incorrect shipping addresses, or failed deliveries. Redelivery costs due to incorrect addresses will not be covered, and refunds will not be issued for returned packages.

If you notice an error in your order, email us at support@cafegyoen.com.

If you require your package urgently, please also email support@cafegyoen.com before making your purchase to confirm if delivery is feasible within your desired timeframe.

Once your order has entered the processing stage, we regret that cancellations are no longer possible. If you’ve recently placed an order and wish to cancel, please contact support@cafegyoen.com as soon as possible.

Our team will assess the status of your order and advise if cancellation is still feasible. Depending on the stage of processing, a cancellation fee may apply. Our customer service team will inform you of any applicable fees before proceeding with the cancellation.

Unfortunately, we are unable to make changes to the shipping address once order processing has begun. Updates made to your contact or shipping details in your account will apply only to future orders and will not affect existing orders.

If you notice an error in the shipping address of a placed order, please reach out to support@cafegyoen.com immediately. While our team will do their best to assist with rerouting the order, we cannot guarantee success. If the order cannot be rerouted or is delivered to the incorrect address, we are unable to offer a refund or replacement for the items.

We take great care to package our products safely and securely to prevent damage. All sales are final, and we do not offer exchanges or returns unless the product is defective or incorrect. If you receive a damaged or incorrect item, please contact support@cafegyoen.com immediately.

Products damaged due to the buyer’s negligence will not be eligible for a refund. Refunds, along with any delivery costs incurred, will be credited back to your original payment method.

To be eligible for a return, the product must be unopened, unused, and in its original condition and packaging. Defective or incorrect products can only be exchanged for the same product(s) ordered. All return packages must be trackable and shipped with the returns form. Returns will be processed within 3–5 working days of being received.