Question 1

Do you deliver, and how much does it cost?

Accepted Answer

Yes, we deliver across Singapore. Flat courier rate of S$4.50 for orders below S$75; free delivery for orders of S$75 and above. We process orders in 1–2 working days, then the courier typically takes 3–5 working days (excluding weekends and public holidays). Delivery may take longer during peak periods.

Question 2

Can I collect my order from the store?

Accepted Answer

Yes. Self-collection is available at our flagship store, 87 Club Street. Please wait for our confirmation email before collecting.

Question 3

How fresh is the matcha in your tins?

Accepted Answer

Each product page lists the sourcing and preparation details currently available for that item. For a specific batch or best-before date, ask the team before ordering.

Question 4

What's your return policy for shop items?

Accepted Answer

All sales are final unless the product is defective or incorrect. Email support@cafegyoen.com immediately with details. Eligible returns must be unopened, unused, and in original packaging — full terms are on our Returns & Exchanges page.

How to Choose Your Matcha?

Why Whisk Your Matcha By Hand

Matcha vs Sencha: What's the Difference?

UME by Gyoen

KIKU by Gyoen

KEIKO by NBH

THE FIRST by Senchaism (Pre-order)

LOVE AT FIRST SIP by Senchaism (Pre-order)

Guided Japanese Tea Tasting with Oscar Brekell | 14 Sept

SUMMER BREEZE by Senchaism (Pre-order)

SAKURA SPRING by Senchaism (Pre-order)

A beginner's guide to Japanese Tea (signed copy)

How to Choose Your Matcha?

Why Whisk Your Matcha By Hand

Matcha vs Sencha: What's the Difference?

UME by Gyoen

KIKU by Gyoen

KEIKO by NBH

THE FIRST by Senchaism (Pre-order)

LOVE AT FIRST SIP by Senchaism (Pre-order)

Guided Japanese Tea Tasting with Oscar Brekell | 14 Sept

SUMMER BREEZE by Senchaism (Pre-order)

SAKURA SPRING by Senchaism (Pre-order)

A beginner's guide to Japanese Tea (signed copy)

How To Enjoy Tea

How to Choose Your Matcha?

Why Whisk Your Matcha By Hand

Matcha vs Sencha: What's the Difference?

Ordering & take-home

Do you deliver, and how much does it cost?

Can I collect my order from the store?

How fresh is the matcha in your tins?

What's your return policy for shop items?

UME by Gyoen

KIKU by Gyoen

KEIKO by NBH

THE FIRST by Senchaism (Pre-order)

LOVE AT FIRST SIP by Senchaism (Pre-order)

Guided Japanese Tea Tasting with Oscar Brekell | 14 Sept

SUMMER BREEZE by Senchaism (Pre-order)

SAKURA SPRING by Senchaism (Pre-order)

A beginner's guide to Japanese Tea (signed copy)

How To Enjoy Tea

How to Choose Your Matcha?

Why Whisk Your Matcha By Hand

Matcha vs Sencha: What's the Difference?

Ordering & take-home

Do you deliver, and how much does it cost?

Can I collect my order from the store?

How fresh is the matcha in your tins?

What's your return policy for shop items?

UME by Gyoen

KIKU by Gyoen

KEIKO by NBH

THE FIRST by Senchaism (Pre-order)

LOVE AT FIRST SIP by Senchaism (Pre-order)

Guided Japanese Tea Tasting with Oscar Brekell | 14 Sept

SUMMER BREEZE by Senchaism (Pre-order)

SAKURA SPRING by Senchaism (Pre-order)

A beginner's guide to Japanese Tea (signed copy)